KPLC tokens and token meter update are straight forward. To ensure uninterrupted power supply, KPLC (Kenya Power and Lighting Company) prepaid meter users must update their token meters.
This update is part of a nationwide initiative aimed at transitioning to the Standard Transfer Specification (STS) system, which enhances the security and performance of prepaid meters.
Below is a comprehensive guide on how to purchase tokens and update your KPLC token meter.
How to Buy KPLC Tokens
Purchasing tokens for KPLC can be done through various mobile payment platforms. Here’s how:Purchasing KPLC Tokens via M-Pesa
Method 1: Using the M-Pesa App to Buy KPLC Tokens
- Open the M-Pesa App: Ensure you have the app installed on your mobile device.
- Select ‘Lipa na M-Pesa’: Navigate to the payment section.
- Choose ‘Pay Bill’: This option allows you to pay for various services.
- Enter Business Number: Input 888880, which is designated for KPLC prepaid tokens.
- Account Number: Enter your KPLC prepaid meter number.
- Enter Amount: Specify the amount you wish to purchase (from KSh 50 to KSh 35,000).
- Input M-Pesa PIN: Confirm your transaction by entering your PIN.
- Confirmation: Wait for an SMS confirmation from KPLC, which will include your token number.
Method 2: Using USSD Code
- Dial *977#: Access various services related to KPLC.
- Follow Prompts: Select the option for purchasing tokens and enter your meter number and desired amount.
- Confirm Payment: Complete the transaction by confirming the details and entering your PIN when prompted.
Purchasing Tokens via Airtel Money
Confirm Transaction: Follow through with your PIN and wait for confirmation.
Open Airtel Money App or USSD Menu.
Select ‘Pay Bill’.
Enter Business Number: Use 888880 for KPLC tokens.
Account Number & Amount: Provide your meter number and the amount you wish to purchase.
KPLC Pricing and Tax Information
| Amount (KSh) | Units Received (Approx.) | VAT (16%) | Total Cost (Including VAT) | Notes |
|---|---|---|---|---|
| 50 | 43 | 7 | 57 | Minimum purchase amount |
| 100 | 86 | 14 | 114 | |
| 500 | 430 | 70 | 570 | |
| 1,000 | 860 | 140 | 1,140 | |
| 2,000 | 1,720 | 280 | 2,280 | |
| 5,000 | 4,300 | 700 | 5,700 | |
| 10,000 | 8,600 | 1,400 | 11,400 | Maximum recommended purchase |
| 35,000 | Approx. 30,250 | Approx. 5,600 | Approx. 40,600 | Maximum purchase limit |
How to Update Your Token Meter
To ensure your token meter is updated and able to accept new tokens, follow these steps:
Step-by-Step Update Process
- Purchase Tokens: Buy any amount of tokens using the KPLC pay bill number (888880). You will receive three codes via SMS:
- Reset code
- Update code
- Token code
- Enter the Reset Code: Input the reset code (20 digits) into your KPLC prepaid meter and press OK. A confirmation message will appear indicating the reset process is complete.
- Enter the Update Code: Next, enter the update code (20 digits) into your meter and press OK. The meter will confirm that the update process was successful.
- Enter the Token Code: Finally, input the token code and press OK. The meter will display updated units including any previous balance.
Important Considerations
- Ensure you use up all old unused electricity tokens before starting the update process; otherwise, they may become unusable after entering the new codes.
- If your meter rejects a token after updating, it may indicate a problem with the update process; in such cases, contact KPLC customer care for assistance.
- The update process is free of charge as part of KPLC’s initiative to enhance service delivery.
Frequently Asked Questions (FAQs) about KPLC Tokens
1. How do I check my KPLC due date?
The due date for your KPLC bill is indicated at the top right corner of each bill you receive.
2. How can I check for delayed tokens?
To check for delayed tokens, dial *977# from a Safaricom line, select option 1 for Prepaid services, and then choose option 2 for Latest Token. You can either select your prepaid meter number from the list or manually enter it.
3. How do I check my KPLC meter status?
You can check your meter status by dialing *977# to access your meter information. Alternatively, you can contact KPLC customer care at 95551, 0703 070707, or 0732 170170.
4. How many tokens will I get for KSh 500?
For KSh 500, you can expect to receive approximately 25.95 units of electricity for domestic use.
5. What is the cost of a token meter in Kenya?
The cost of token-based meters in Kenya ranges from KSh 2,000 to KSh 5,000, depending on the type and installation fees.
6. How do I register my KPLC token meter?
To register your KPLC token meter, submit your application online through the KPLC self-service website. You can pay via RTGS to KPLC’s bank account or through mobile money transfer using pay bill number 888899, with your application reference number as the account number. Finally, sign the supply contract to complete the registration process.
7. Why is my meter not accepting the prepaid token?
If your meter is not accepting a prepaid token, it may be due to a mismatch between the serial number on the token and the physical meter number on your device.
8. What should I do if my token SMS has been delayed?
If you experience a delay in receiving your token SMS after purchasing, you should contact KPLC customer care for assistance. They may ask questions to verify your identity before helping you retrieve your tokens.
9. Can I buy tokens for someone else?
Yes, you can purchase KPLC tokens for someone else by entering their meter number during the transaction process on M-Pesa or Airtel Money.
10. How do I retrieve a lost KPLC token message?
To retrieve a lost token message, contact KPLC customer care with your details and they will assist you in recovering the information.
11. What should I do if my KPLC token meter shows a “Connection Fail” error?
A “Connection Fail” error usually indicates that the Consumer Interface Unit (CIU) is not receiving enough power. To fix this, plug the CIU directly into a wall socket instead of using an extension cord. If the issue persists, try using high-quality rechargeable batteries or check for any loose connections.
12. How can I reset my KPLC token meter if it displays an error?
To reset your KPLC token meter, you may need to enter a tamper code if you encounter a “Bypass” error. Contact KPLC with your meter number and location to obtain this code. For other errors, ensure the meter is plugged in correctly and try restarting it.
13. How do I retrieve a lost KPLC token message?
If you accidentally delete your KPLC token SMS, you can retrieve it by calling 97771 and providing your prepaid meter number along with the amount paid for the token. You can also use the KPLC USSD service by dialing *977# or check through the MyPower app.
14. What happens if my KPLC tokens run out?
When your tokens fall below 20 kWh, your meter will alert you. If they run out completely, your electricity supply will be disconnected until you top up with new tokens. Once you purchase new tokens, your electricity will reconnect automatically.
15. How can I check my KPLC token balance?
You can check your token balance directly on your prepaid meter screen by pressing any button. If it doesn’t display, send an SMS with your meter number to 95551 (KSh 5 per SMS) or use the KenyaPowerBot on Telegram.
16. Why is my prepaid meter rejecting my token?
If your prepaid meter rejects a token, ensure that you are entering the correct 20-digit recharge token for your specific meter number. Mismatches between the token and meter number will cause rejections.
17. Can I buy KPLC tokens using mobile money from another person’s phone?
Yes, you can purchase tokens for someone else by entering their meter number during the transaction process on M-Pesa or Airtel Money.
18. What should I do if my KPLC token meter has a blank screen?
A blank screen may indicate that your tokens have been depleted or there is a power outage. Check to ensure that power is available in your home and that all connections are secure.
19. How do I report a delay in receiving my KPLC tokens?
If you experience a delay in receiving your tokens after purchase, contact KPLC customer care at 97771 or 0703070707 for assistance in retrieving them.
20. How do I know if my KPLC prepaid meter has been updated successfully?
After updating your prepaid meter with new codes, recharge it with tokens. If it accepts the recharge without any errors, then the update was successful; if it declines, contact KPLC customer support for further assistance.
Reference
- KPLC Official Website: This is the primary source for all information regarding KPLC services, including purchasing tokens, meter updates, and customer care.
- How to Update KPLC Token Meter: A step-by-step guide on updating your KPLC token meter, including the process of entering reset, update, and token codes.
- How to Buy KPLC Tokens: Detailed instructions on purchasing KPLC tokens via various methods including M-Pesa and Airtel Money.
- KPLC Customer Care Information: Contact details for customer support, including phone numbers and email addresses for inquiries related to services.
